FAQs
ACCOUNTS
How do I create an account?
To create an account, click here.
How do I login to an existing account?
To login to your account, click here. Alternatively, you can access your account on desktop or mobile by selecting “login”at the top of the page.
How do I recover my password if I’ve forgotten it?
To reset your password, click here and select “Forgot Password” which is located under the password box on the login page. Complete the recovery process by entering your email address associated with your account on the box that opens and select “submit.” We will instruct you on next steps from there.
I don’t remember my account login. How can I find out?
Please email uoicustomerservice@uoiboutique.com with the name on your account and we will help you recover this information.
How do I delete my account?
We’re sorry to hear you are no longer interested in having an account with us. Please email hello@uoiboutique.com with the email address associated with your account. We will be happy to remove this information for you. Please note, we will still email you order confirmations and receipts should you decide to purchase from us again.
CUSTOMER SERVICE
How do I get in touch with customer service?
Our team is happy to assist you. Please call us at (815) 590-1493 or email us at hello@uoiboutique.com. If contacting us in regards to an existing order, please include the order information in the email or have your order information on hand at the time of your call.
ORDERS
Will I receive an order confirmation after I place my order?
Yes, we will send an order confirmation to the email address or mobile phone number provided at the time of your order that will include your order number. If you placed your order on Facebook, you will receive an order confirmation, and all future communications about your order, via Facebook Messenger. If you did not receive this confirmation within 24 hours of your order being placed, please contact hello@uoiboutique.com with your name, billing address, and phone number.
When will I receive shipping confirmation?
As a small business, we appreciate you shopping with us. We ship all of our orders within 4 business days. Orders placed after 2 PM CT will ship within 5 business days. Please note, during high volume times of year or on national holidays, orders may take a little longer to process. Once your order has shipped, we will email you with a shipping confirmation and tracking number for your purchase.
Can orders be changed or cancelled after they are placed?
We understand that sometimes orders are placed accidentally for the incorrect size or item. If you need to cancel or change the size or color you ordered, please contact our customer care team at hello@uoiboutique.com. We are unable to add new or additional items to any order that has been placed at this time. If you place an additional order online and would like us to combine your orders in a package to save on shipping costs, please email or call our team at (815) 590-1493 and we’d be happy to try to accommodate this request.
Can my order be gift wrapped?
This is not a service we offer at this time. If you are interested in this service in the future, please contact us at hello@uoiboutique.com.
Can I pick up my order in stores?
At this time we are offering curb-side pickup.
Yes, you can pick up your order from our boutique location in Sterling, IL. Please note, you must live in the surrounding area to select this option. If store pick-up is selected, you will be notified that your order is ready for pick up within 4 business days via the email address or mobile phone number provided at the time of checkout.
Do you offer discounts, sales or coupon codes?
We offer 15% off your first purchase when you sign up for our email list. By subscribing to our email newsletter, you will also be the first to know when we offer sales or special pricing on our collection. You can sign up for emails at the bottom of our website on any page.
Can I use more than one discount on my order?
Only one discount can be applied to an order. This includes sales, promotions, and coupon codes.
Do you offer price adjustment on orders?
If the item you ordered is now on sale, we’d be happy to honor the sale price within 3 days of purchase date. We will not offer any exceptions after 3 days. For your order to be eligible for a price adjustment, the exact item you purchased must be on sale. We will not offer a discount on different colorways or variations. To request a price adjustment, please contact us at hello@uoiboutique.com.
SHIPPING
Do you offer free shipping?
We offer free shipping on all orders over $100, no code necessary.
How quickly will my order be shipped after I place it?
Thank you for your support! As a small business we appreciate your order! Orders will be shipped within 4 business days of checkout. If ordered after 2 PM CT, your order will ship within 5 business days of checkout. Please note, during high volume times of year or on national holidays, orders may take a little longer to process. Once your order ships, we will email you with a shipping confirmation and tracking number for your purchase to the email address or mobile number you provided at checkout. If your order was placed on Facebook, you will receive all communications via Facebook Messenger.
Can I change the shipping address on my order after it’s been placed?
Yes, we are able to change the shipping address if we are notified about the change within an hour or two of order placement. To alert us to this change, please email our customer care team at hello@uoiboutique.com.
Do you offer expedited shipping?
UOI Boutique does not offer expedited shipping at this time.
Can shipping on my purchase be insured?
We partner with Route Shipping to offer our customers insurance options on their purchase and shipment to protect your purchase in the event it is lost, stolen, or damaged during the shipping process. To insure your order, toggle the shipping protection switch to “on” above the “checkout” button in your cart.
What if my order was lost, stolen or damaged in transit?
If you purchased insurance for your order through our Route Shipping program, you can click here to file a claim. If you did not purchase insurance, but would like to report an issue with your order, please email us at hello@uoiboutique.com with details about your experience.
PAYMENTS
What payment types do you accept?
We accept Visa, Maestro, MasterCard, Discover, and American Express as well as ShopPay, Apple Pay (on iPhone) and Google Pay.
RETURNS
What is your return policy?
We accept returns for store credit. To return an item to us, the item must have been purchased from our site, as well as be unworn, unwashed, in its original condition, and have all original tags and parts attached. All returns must be sent back within 14 days of the order being received. We do not provide prepaid return labels for returns. Final sale items cannot be returned for store credit. For more information on final sale, see below. Click here to see our full return policy.
What is your holiday return policy?
Holiday gifts ordered after November 15, 2022 are eligible for returns until January 10, 2023. Must comply with our full return policy. See our full return policy for details.
Do you offer exchanges?
If the item you ordered is in stock in the size and color you need, we are happy to make an exchange. To initiate an exchange, please email hello@uoiboutique.com and we will get this process started. If the item is not available, we’d be happy to exchange your purchase for an item of an equal value. Please reach out to the email above with your request. For more information on returns and exchanges, please visit our Returns page.
Which items are considered final sale?
Final sale items include any item discounted 30% or more, as well as, intimates, gift cards, bodysuits, and accessories.
Can I return final sale items?
Final sale items may not be returned.
How do I make a return?
To return an item that complies with our return policy, send your item back to the below address using the trackable shipping method of your choice. Please include a copy of your package slip within your return and retain your tracking number for your records. All returns may be sent to:
UOI Boutique
311 1st Ave
Sterling, IL 61081
Shipping and handling expenses are non-refundable.
How long will it take for my store credit for my return to be processed?
All returns that are in line with our policy will be processed for store credit within 3 business days of receipt.
PRODUCTS & CARE
Can I try on your clothing before I buy?
We are unable to offer this service at this time.
Do you sell gift cards?
Yes, we do offer gift cards. These gift cards can be used online at uoionline.com Purchase a gift card here. Gift cards are final sale and not eligible for return.
How do I care for my UOI Boutique Items?
Care details can be found on every product page as specified by the label in each item. If wondering how to care for an item you’ve already purchased, please review the care tag within the garment. We are not responsible for damage due to improper care.
How do I clean my UOI Boutique styles?
Care details can be found on the care tag within the garment. We are not responsible for damage due to improper care.
MEDIA & COLLABORATIONS
How can I get in touch regarding press opportunities or collaborating with UOI Boutique?
Thank you for your interest in featuring our styles! Please reach out to hello@uoiboutique.com with any questions or information about this opportunity.